This article explains how your voicemail messages now arrive in your college email along with written transcripts. It also shows you where to set up your personal greeting message so callers know who they are talking to.
How Your Voicemails Work Now
Your voicemail is part of Microsoft Teams Voice and lives inside your regular college email. When someone calls you and leaves a message for you to hear, two things happen automatically:
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Their voice is saved as an audio file in your email inbox—you can simply click the message to hear it play right there on your screen.
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The system also turns those words into written text inside the same email message. You can choose to read your voicemail instead of listening, just like reading a regular email!
Important: Always listen to every voicemail message. Computers are great at spelling, but they sometimes miss words or add extra ones. Hearing the voicemail helps you understand exactly what was said, even if the text has small mistakes.
Choosing What Callers Hear When You're Busy
To set up your greeting (what people hear when they call and don't get through):
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Open Microsoft Teams on your computer
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Find Your Settings Menu: Click the three dots (...) near to your initials or profile picture at the top right corner of Teams, then select Settings.
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Open Voicemail Settings: On the left side menu, click Calls, scroll down to find Manage Voicemail, and click it.
You have two different options to setup the voicemail greeting:
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Type Your Greeting (Text-to-Speech): At the bottom of the page, you'll see boxes where you can type what you want callers to hear—like: "Hello, this is Professor [Name]. Please leave a message." The system reads your words aloud with a friendly computer voice.
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Record Your Own Voice: If you prefer hearing yourself instead, click the box that says Record a Greeting at the top of the page and follow the instructions to speak into your computer's microphone.