Welcome to the central hub for the college’s transition to Microsoft Teams Voice. This portal is designed to guide you step-by-step through our new telephone system using simple, everyday language—no advanced technical experience required!
What is Microsoft Teams Voice?
Traditionally, your campus phone number belonged to the physical wire plugged into your office wall jack. If you weren't sitting directly at your desk, you couldn't receive a call or know if your phone was ringing.
With Microsoft Teams Voice, your phone line is modernized and connected directly to your secure digital identity. Your actual 10-digit telephone number and your internal 4-digit campus extension have not changed, but how you use them has evolved. Because your phone number is now digital, you have total flexibility. You can place and receive official college calls using:
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Your physical office desk phone (which we have updated to work with this new cloud system).
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The Microsoft Teams application on your office computer or laptop.
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An app on your personal cell phone (allowing you to call students safely without ever revealing your personal mobile number).
How This Portal is Structured
To make Day 1 as stress-free as possible, this guide is broken down into two distinct areas. Think of it as a "Quick Fix" area for your first morning, followed by a digital reference library for the future.
1. The Day 1 Quick Start Guide (Subpage 1)
This is your first-morning checklist. If you only look at one page today, make it this one. It features a simplified, step-by-step guide to get your calls working immediately. It will walk you through:
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Pairing your physical Cisco desk phone to your account using a simple code at
aka.ms/siplogin. -
Finding the new telephone button and dial pad on your computer screen.
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Setting up your new voicemail greeting so you don't miss important messages.
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Handy keypad shortcut codes to put on a sticky note at your desk.
2. The Knowledge Base (KB) Articles (Subpages 101–108)
Once you are up and running, you can use these individual reference articles whenever you need help configuring a specific feature. You don't need to read them all at once! They are organized into standalone topics, including:
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New Teams Phone System: Where you can find information on the new system as well as how to sign in your Cisco physical desk phone to your Teams Voice.
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Your Voice Messages, Your Way: Listen or Read: How to check voicemails and read automatically typed email transcripts.
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Ring Anywhere! Choose Where Your Phone Sounds: Forwarding your office calls to a cell phone or setting up a helper/assistant to answer your lines.
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Your Digital Desk: Make, Hold, and Transfer: How to put callers on hold, transfer lines to colleagues, and seamlessly move a live call from your computer to your cell phone if you need to walk to a classroom.
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Work from Your Pocket!: Setting up the phone app on your personal cell phone and locking your "Quiet Hours" boundaries so students can't ring your phone during dinner or weekends.
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Help Can Find You! Setting Your Emergency Address in Teams: Important safety steps regarding calling 911 when working from home.
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When Things Get Weird: Quick Fixes You Can Try: Easy, self-service fixes for common issues (like how to quickly fix a "frozen" desk phone screen yourself without waiting for the IT Help Desk).
Click on the Day 1 Quick Start Guide in the navigation menu to begin your setup!